Enterprise Service Management (ESM)

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We help you exceed your customers’ expectations.


Solvera helps you meet business goals and implement service management changes that work better for your team and your customers.

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Our ESM Approach

From the moment you realize there may be a way to serve your customers better, Solvera provides support and expertise to get you to the right solution. Do you already know what success looks like? Looking for support to help you get there? Or are you overwhelmed by too many options? No matter where you are in the process, we can help you:


Plan

We help you define your vision, develop your business case, analyze where you are now, evaluate options and outline a road map for where you need to go.


Implement & Transform

You may not have done this before—that’s where we come in. We bring our implementation experience from many successful projects, and share our lessons learned through accelerated deployment programs. We work with you to predict the pain points in business transformation processes, and can provide change management support to ease the transition.


Maintain and Expand

As you get used to your new systems, you may have new ideas on how to streamline more processes. Or you may need extra capacity and support as your team adjusts. And sometimes, things change unexpectedly. Whatever the reason, we partner with you to you evolve your program to meet client needs. We offer flexible service options to help you maintain and expand your investment.


Integrate Platforms

Every business uses multiple systems. No matter which technologies you use, regardless of where you are going, we identify solution options to meet your end goals, including system integration where required.


Why Choose Solvera


Our people are our strength

Our consultants are certified ServiceNow professionals and consistently receive excellent client feedback ratings. In fact, Solvera currently holds the highest ServiceNow customer satisfaction scores in Western Canada.

The Solvera ServiceNow team is part of the broader Solvera network of more than 220 experienced consulting resources in Western Canada. Our employee-based team promotes collaboration, accountability and knowledge transfer to set you up for success.



Proven approach

We have a proven track record of delivery excellence for many clients across multiple industries. We leverage that experience on your behalf, offering streamlined processes from a broad menu of technical skills that focus on business results. Our approach leverages best practices across a variety of disciplines including:


  • Process consulting
  • Business analysis
  • User experience
  • Project management
  • Solution architecture
  • Technical Consulting
  • Organizational change management

Our combined expertise, structure and discipline offers our clients the benefits of a larger consulting firm—at a better price point.


Certified ServiceNow professionals

Our ITSM team focuses exclusively on ServiceNow solutions. We have certified professionals to support every step of your transformation. Having successfully launched ServiceNow for many clients, we’ve developed a streamlined JumpStart approach to save you time and money. Contact us today for more details!



The bottom line

Our ServiceNow solutions make your IT team more efficient—and that saves you money. These same solutions give your customers better experiences—and happy customers are good for your bottom line. Everybody wins.